Warranty and Returns

Overview

All electrical and electronic products that we offer come with two years (24 months) warranty (excluding additives / cleaning solutions). Items bought on a company VAT number have a warranty period of 12 months according to Belgian law.

This warranty covers repair or complete replacement of the defective item. Repair or replacement is made at our discretion. If the delivered product does not meet the agreement it will be completed by us, or at our discretion, decided to repair or replace the product supplied.

To use the warranty, you need to ship the item to us, with the original invoice and filled in RMA document, stating your complaint or defect. The shipping cost during or after the warranty period is always at the customer's expense. Please contact us before returning an item.

Your warranty does not cover damage caused by misuse, improper maintenance, improper use, damage to (over)heating by heat sources or exposing an article to excessive moisture, heat, cold or drought, or if the item is repaired or actions are performed by unauthorized people, or if the articles are used for purposes other than which they were designed for, or damages arising from fire, lightning, natural disasters and so on. This warranty does also not cover parts that need to be repaired or replaced in accordance with generally accepted wear.

We are not liable for any damages to you or a third party by use of a product delivered by us. Nor are direct or indirect costs or damages caused by not functioning of an article, recoverable.

Returning an item, how does it work?

If you wish to return goods to Soniccleaner please observe the following procedure:

1. Contact Soniccleaner by mail and explain the problem or defect. Our customer service will analyze your request and determine if the return can be accepted with the conditions laid down (see warranty). If the return has been accepted, you will receive an RMA document and RMA number. After this the item can be send back to us. 
   Returns without RMA number or explicit permission (via email) of Soniccleaner will be refused by us.
2. If an item is under warranty, and the defect is due to a design fault, then you are entitled to the repair of your device. If the item is unrepairable it will be replaced by an identical item, or similar item at least, at our expense and returned to you.
3. Shipping the device to our service center is always at the expense of the sender. 

Consideration period

You have a cooling off period of 7 calendar days, commencing on the day after receipt of your order. During the cooling-off period you are entitled to inspect the items ordered on quality and performance, for example by checking whether the article complies with the description. If during the cooling period the articles are used, and are damaged or if the articles show signs of wear, so we can't sell them again "as new", after you  sent it back  to us, we cannot accept this return.

If you want to use the cooling-off period, then the delivered items must be shipped back to us, undamaged, with all supplied accessories and in original packaging, along with a copy of the invoice and filled in RMA document, within 14 calendar days after receipt of the articles .

Please contact us before returning an item, we will provide an RMA document and number. Transport is always at the customer's expense and risk. If you no longer have the original and unopened packaging in which we have sent the articles (including protective items such as air cushions, foam sheets, etc...), the articles are not eligible for return.  Also, used or damaged items, for wich no damage has been reported by you upon at the time of delivery cannot be returned. Any complaints about deliveries must be made within 7 calendar days after receipt of the articles and should be submitted in writing. The delivered goods remain our property until fully paid.